{"id":484,"date":"2023-12-09T18:03:02","date_gmt":"2023-12-09T18:03:02","guid":{"rendered":"https:\/\/www.copenhellcrew.dk\/?page_id=484"},"modified":"2025-11-10T14:23:03","modified_gmt":"2025-11-10T14:23:03","slug":"copenhellcrew-guide","status":"publish","type":"page","link":"https:\/\/www.copenhellcrew.dk\/en\/what-do-you-want-to-know-about\/copenhellcrew-guide\/","title":{"rendered":"Copenhellcrew guide"},"content":{"rendered":"<h4>SIGN UP AS A VOLUNTEER<\/h4>\n<p>You can sign up as a volunteer through our open sign-up portal on the website.\u00a0Contact us via our email <a href=\"mailto:frivillig@copenhell.dk\">frivillig@copenhell.dk<\/a> if:<\/p>\n<ul>\n<li>You\u2019re looking for a specific team to match particular skills<\/li>\n<li>You want to be a Hardcore Helper (year-round volunteer)<\/li>\n<li>You want to sign up as a Trooper (our volunteers under 18)<\/li>\n<li>You have questions about volunteering at COPENHELL<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>YOUR TICKET<\/h4>\n<p>You will need to show your ticket when collecting your crew wristband.\u00a0<strong>REMEMBER! Bring a valid ID when exchanging your ticket for your crew wristband! <\/strong>You can read more about valid ID and wristband collection <a href=\"https:\/\/www.copenhellcrew.dk\/en\/what-do-you-want-to-know-about\/criteria-for-receiving-crew-wristbands\/\">here<\/a><\/p>\n<ul>\n<li>Sign in and select \u201cMy ticket\u201d. This is where your ticket will be available when you\u2019ve received and accepted your shifts.<\/li>\n<\/ul>\n<p>We recommend that you print your ticket or save it on your phone.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>FIND YOUR TEAMLEADER<\/h4>\n<ul>\n<li>Sign in and select \u201cMy teams\u201d<\/li>\n<li>Under \u201cTeam leaders\u201d, you\u2019ll find your team leader(s)<\/li>\n<li>If you have any questions, your team leader(s) will be happy to help you. They will also be in charge of coordinating your shift plan. Contact your team leader directly through the Copenhellcrew messaging function.<\/li>\n<li>Some teams are so large that the team leader has a more coordinating role. Therefore, not everyone will meet their team leader on site, but you will be assigned a person on your shift.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><\/h4>\n<h4><\/h4>\n<h4><\/h4>\n<h4>FORGOTTEN PASSWORD<\/h4>\n<p>Forgot your password? Help is on its way!<\/p>\n<ul>\n<li>Click \u201cSign in\u201d in the top right corner<\/li>\n<li><span style=\"background-color: var(--global--color-background); color: var(--global--color-primary); font-family: var(--global--font-secondary); font-size: var(--global--font-size-base);\">Click \u201cForgot your password?\u201d<\/span><\/li>\n<li>Enter the email address you used to register<\/li>\n<li>You\u2019ll shortly receive an email<\/li>\n<li>Click the link in the email to change your password<\/li>\n<\/ul>\n<p>(If you\u2019re automatically signed into <a href=\"http:\/\/www.copenhellcrew.dk\">www.copenhellcrew.dk<\/a> after clicking the link, then go to \u201cEdit profile\u201d to change your password)<\/p>\n<p>&nbsp;<\/p>\n<h4><\/h4>\n<h4><\/h4>\n<h4>SEE AND ACCEPT YOUR SHIFTS<\/h4>\n<ul>\n<li>Sign in and select \u201cMy shifts\u201d. When your shifts are published, this is where you\u2019ll see them.<\/li>\n<\/ul>\n<p>Here, you can see the following information about your shifts: where to meet, when to be there, the name of your team and the shift.<\/p>\n<p>IMPORTANT! It\u2019s under \u201cMy shifts\u201d that you will accept your shifts. You <u>have to<\/u> accept your shifts in order to get your ticket. If you cannot work on your assigned shift, you must message your team leader so you can find a solution together.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>The shifts must be accepted by 15 May 2026.<u><br \/>\n<\/u><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>You can\u2019t withdraw as a volunteer by not accepting your shifts. If you want to withdraw, you must do so via Copenhellcrew no later than 15 May 2026.<\/p>\n<p>If you sign up after 15 May 2026, you must accept your shifts <u>no later than 3 days<\/u> before your first shift. If you don\u2019t do this, you will be removed as a volunteer and receive a 3-year ban from Copenhellcrew and thus the opportunity to volunteer.<\/p>\n<p>&nbsp;<\/p>\n<h4><\/h4>\n<h4>WITHDRAWING AS A VOLUNTEER<\/h4>\n<ul>\n<li>Sign in and select \u201cProfile\u201d by clicking on your name.<\/li>\n<li>Under \u201cpersonal information\u201d, you\u2019ll be able to withdraw as a volunteer <strong style=\"background-color: var(--global--color-background); color: var(--global--color-primary); font-family: var(--global--font-secondary); font-size: var(--global--font-size-base);\">until 15 May 2026.<\/strong><\/li>\n<li>You cannot withdraw as a volunteer by not accepting your shifts.<\/li>\n<li>If you regret withdrawing, send us an email at <a href=\"mailto:frivillig@copenhell.dk\">frivillig@copenhell.dk<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>NB! After 15 May 2026, your registration is considered binding. If you are unable to volunteer, please send an email to <a href=\"mailto:frivillig@copenhell.dk\">frivillig@copenhell.dk<\/a> with a description and reason for your withdrawal. Late withdrawal without a valid reason may result in a 3-year ban from Copenhellcrew and thus the opportunity to volunteer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SIGN UP AS A VOLUNTEER You can sign up as a volunteer through our open sign-up portal on the website.\u00a0Contact us via our email frivillig@copenhell.dk if: You\u2019re looking for a specific team to match particular skills You want to be a Hardcore Helper (year-round volunteer) You want to sign up as a Trooper (our volunteers&hellip; <a class=\"more-link\" href=\"https:\/\/www.copenhellcrew.dk\/en\/what-do-you-want-to-know-about\/copenhellcrew-guide\/\">Continue reading <span class=\"screen-reader-text\">Copenhellcrew guide<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":486,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"infromation-page.php","meta":{"footnotes":""},"class_list":["post-484","page","type-page","status-publish","hentry","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.copenhellcrew.dk\/en\/wp-json\/wp\/v2\/pages\/484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.copenhellcrew.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.copenhellcrew.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.copenhellcrew.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.copenhellcrew.dk\/en\/wp-json\/wp\/v2\/comments?post=484"}],"version-history":[{"count":6,"href":"https:\/\/www.copenhellcrew.dk\/en\/wp-json\/wp\/v2\/pages\/484\/revisions"}],"predecessor-version":[{"id":1862,"href":"https:\/\/www.copenhellcrew.dk\/en\/wp-json\/wp\/v2\/pages\/484\/revisions\/1862"}],"up":[{"embeddable":true,"href":"https:\/\/www.copenhellcrew.dk\/en\/wp-json\/wp\/v2\/pages\/486"}],"wp:attachment":[{"href":"https:\/\/www.copenhellcrew.dk\/en\/wp-json\/wp\/v2\/media?parent=484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}