TERMS AND CONDITIONS 2025

Below you can read about the terms and conditions that apply to volunteers at COPENHELL 2025. The terms and conditions must be accepted when you register as a volunteer.

COPENHELL’s rules support the general principles of good behavior in society. Always follow the instructions of the security staff – they are there to keep us all safe and ensure that we all have a great festival at COPENHELL.

In the event that the terms and conditions below, as well as the general ethical rules of society, are violated or disregarded, we reserve the right to add you to our blacklist, cut your wristband, and/or send you a subsequent invoice.

AGE

• I promise that I will be 18 years old by my first shift in June 2025
• Or am a member of COPENHELL’s volunteer team for under-18s

VOLUNTEER HOURS AND SHIFTS

I understand and agree:

• That as a Hellraiser, I will work a minimum of 36 hours before/during/after the festival
• That as a Warrior, I will work a minimum of 24 hours before/after the festival
• That as a Fighter, I will work a minimum of 18 hours during the festival
• That as a Trooper (under 18), I will work a minimum of 16 hours. However, never more than 8 hours per day and with at least 12 hours of rest between shifts
• That as a bar, food stand and association volunteer, I will work a minimum of 18 hours during the festival or a minimum of 24 hours before/after the festival. However, maximum 12 hours per day and with at least 8 hours rest between shifts.

SIGN-UP, CONTACT, ATTENDANCE, AND CANCELLATION

I understand and agree:

• That COPENHELL may contact me via email, phone calls, and text messages
• That I sign up for the team I wish to work in, but that COPENHELL can move me to a comparable team if deemed necessary. COPENHELL will contact me in advance if this is the case
• That the cancellation deadline is the 20th of May 2025, after which my registration as a volunteer is binding. If I cancel after this date, COPENHELL may ban me from COPENHELL Volunteers for up to three years
• That I must accept my assigned shifts no later than May 20th 2025. If I am assigned shifts after this date, I must accept them no later than three days before the start of the shift. If I fail to do so, COPENHELL may remove me as a volunteer and ban me from COPENHELL Volunteers for up to three years
• That I may not be absent from a shift
• In the event of illness and/or unforeseeable events, I promise to notify the Crew office as soon as possible. This must be done via a phone call if there are less than 24 hours until the start of the shift. If there are more than 24 hours before the start of the shift, please contact us by email at frivillig@copenhell.dk
• That I must be ready to work when the shift begins and should therefore arrive with enough time for check-in, etc. If I am late, COPENHELL can give me a warning and/or assign me to another shift
• That COPENHELL may require the presentation of a medical certificate or other medical documentation in the event of sick leave. Any expenses for this must be paid by me
• That in the event of a breach of the terms and conditions, such as failure to attend a shift, COPENHELL may blacklist me, cut my wristband and send me a fee equivalent to DKK 2,000 per unattended shift, as well as invoice me for unduly received merchandise and catering

WORKING ENVIRONMENT

I understand and agree:

• That as a volunteer at COPENHELL I am expected to work in accordance with applicable Health and Safety legislation
• That I am at all times obliged to follow guidelines for the use of protective equipment and other guidelines relevant to the fulfillment of the work
• That I am expected to report any physically or psychologically unsuitable working environment to my volunteer coordinator, team leader, Occupational Health and Safety team or the Crew office

NARCOTICS, ALCOHOL, AND VIOLENCE

I understand and agree:

• That the use of and trade in narcotic substances is prohibited. If I witness the use or sale of drugs, I must contact either my volunteer coordinator, team leader, the Crew office, or the security staff at the festival site as soon as possible
• That I am not allowed to show up drunk or under the influence on my shift, nor am I allowed to drink alcohol during my shift. If I violate this, COPENHELL is entitled to blacklist me, cut my wristband and send me a violation fee corresponding to the ticket price of COPENHELL 2025
• That it is not allowed to give away anything from a stall, bar, or anywhere else at COPENHELL. Free serving or handing out of food or beverages as well as cheating with change will be considered theft and reported to the police
• That it is not allowed to bring your own beverages during the festival. This applies to both alcohol and non-alcoholic beverages
• Behavior that may result in a conviction for violence, fights, threats, sexual offenses, and vandalism is not acceptable. COPENHELL is committed to ensuring that all guests have a safe and secure festival. Violation of this will result in banishment, cutting off of wristband, and possible blacklisting and reporting to the police

VALUABLES

I understand and agree:

• That it is my own responsibility if I bring valuable items to COPENHELL
• That all volunteers at COPENHELL are insured via the mandatory industrial injury insurance. This covers personal injury, but not private property. If, for example, I bring my computer or phone to COPENHELL, it is therefore at my own risk

PRESS AND ARTISTS

I understand and agree:

• That it is not permitted to bring audio recorders, voice recorders, video cameras, SLR cameras, and professional photographic equipment without prior agreement. However, small digital video cameras (pocket size) and mobile phones are allowed
• It is forbidden to take pictures of artists, ask for an autograph or otherwise contact artists when you are at work. The privacy of artists must be respected
• All communication with the press must go through management. Therefore, I am not allowed to speak to the press about COPENHELL or on behalf of COPENHELL

DEPOSIT BASED PACKAGING

COPENHELL uses an environmental deposit system to ensure that as much packaging as possible is collected, sorted, and recycled. COPENHELL uses around 2,000,000 pieces of packaging every year, so there is a great need to ensure that all these products do not end up in the sea of fire in an incinerator, but are recycled in the best possible way.

For volunteers, there are specific rules for the collection of deposit based packaging.

I understand and agree:

• That it is not allowed to collect deposit based packaging (beer glasses, shot tubes, etc.) and receive money for it when I am on duty
• If there is any doubt as to whether the packaging has been collected during working hours, COPENHELL reserves the right to withhold payment and/or exchange in the bars for new products.

IDENTIFICATION AND ACCESS

Identification

As a Danish citizen, I understand and agree that I:

Must present valid identification to receive my Crew wristband.

Valid identification is limited to:

• Valid passport
• Danish ID card (issued from borger.dk)

As a citizen of an EU/EEA country, I understand and accept that I:

Must upload and present valid identification to receive my Crew wristband.

Valid identification is limited to:

• Valid passport

As a citizen outside the EU/EEA countries, I understand and accept that I

Must upload and present valid identification AND a valid residence and work permit to receive my Crew wristband.

Valid identification is limited to:

• Valid passport as well as a valid work and residence permit issued in Denmark

Driving licenses and certificates

I understand and agree:

• That I can present any certificates, driving licenses, etc. during my shift if necessary

Access

I understand and agree:

• That I will not be present in back areas if I am not on shift and/or have a necessary errand
• That I will not be on the festival site during the set-up and take-down period if I am not on shift
• That I will not enter areas for which I do not have accreditation